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Author Topic: Customer Service  (Read 1529 times)

Offline M Sharpe

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Customer Service
« on: July 20, 2011, 08:58:34 PM »
A few weeks ago, I made a post on one of Lamar Williams' pot calls. I said I had a longbox from him that one side sounded like  *poo* (poor chose of words to begin with). Some how Lamar got wind that I had one of his boxes that I was dissatisfied with. He called me up and asked that I send the call back to him. I sent the call back after 9 years of ownership. Lamar called me after receiving the call because he noticed that I had broke the original screw off.  Lamar glues his in, so don't mess with it. I told him the box did not sound right to me, after a couple years of hunting with it; and, I was trying to adjust the screw, either up or down, to see which sounded best. He informed me that's when I should have sent it back to him. He is 100% right. I should have sent it back then. Even though I placed the screw right behind the other one, he said it would never sound right where it was. Any way, Lamar drilled the old screw out, plugged it and installed a new screw where it's suppose to be. Now I have a longbox good as new. Remember, before you get on a forum and run someone's call down, give the callmaker a chance to make it right.
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Dcoleinpa

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Re: Customer Service
« Reply #1 on: July 20, 2011, 09:04:12 PM »
Good deal.
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Offline wbyman

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Re: Customer Service
« Reply #2 on: July 20, 2011, 09:10:23 PM »
Awesome!
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Offline KPcalls

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Re: Customer Service
« Reply #3 on: July 20, 2011, 09:11:53 PM »
 Yep.....something you should always do......... Where you been Mark...haven't seen you in a awhile...
« Last Edit: July 20, 2011, 09:15:40 PM by KPcalls »
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Offline Daryl

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Re: Customer Service
« Reply #4 on: July 20, 2011, 09:16:54 PM »
That's great. Glad you got it worked out.
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Offline Ferguson

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Re: Customer Service
« Reply #5 on: July 20, 2011, 09:18:44 PM »
Excellent Post!
 *up*
I believe this has been a heated discussion and disagrement for several people.
 *cheers*
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"Quality is like buying oats. If you want nice clean oats you must pay a fair price. If you can be satisfied with oats that have already been through the horse, those come a lot cheaper".

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Offline M Sharpe

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Re: Customer Service
« Reply #6 on: July 20, 2011, 09:20:35 PM »
Quote from: KPcalls on July 20, 2011, 09:11:53 PM
Yep.....something you should always do......... Where you been Mark...haven't seen you in a awhile...

Haven't been posting much lately, been snowed under at work with a ton of paper work to close out a job.
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Offline DazzleM12

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Re: Customer Service
« Reply #7 on: July 20, 2011, 10:14:53 PM »
Excellent post!
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Offline Porter

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Re: Customer Service
« Reply #8 on: July 21, 2011, 06:18:58 AM »
Mark I'm glad in the end you were satisfied and glad you sent it back!

This goes to show how passionate call maker are and how (when given the chance) they will make things right!
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Offline NYgobbler

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Re: Customer Service
« Reply #9 on: July 21, 2011, 08:43:51 AM »
I would always contact the callmaker first if there was a problem with their calls.  In fact, almost all the callmakers that I have personally dealt with ALWAYS told me that if I wasn't satisfied with their call, then send it back for a refund or they would make it right. I've been lucky.....never had to send a call back for any reason! ;D
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Offline augiedog55

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Re: Customer Service
« Reply #10 on: July 21, 2011, 08:51:19 AM »
It doesn't  get better than that.  No callmaker want one of their calls out there if it doesn't sound right.. congradulations to both of you.. great post.
« Last Edit: July 21, 2011, 08:52:42 AM by augiedog55 »
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Offline turkey stew

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Re: Customer Service
« Reply #11 on: July 21, 2011, 08:52:40 AM »
I`m glad to hear that everything turned out great! Excellent callmakers stand behind their work! RkLu
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Offline amims5

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Re: Customer Service
« Reply #12 on: July 21, 2011, 11:50:03 AM »
Especially one from Lamar Williams. The box of his I have is one of the best sounding calls I've got.
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Offline fargobox

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Re: Customer Service
« Reply #13 on: July 21, 2011, 01:49:31 PM »
I built a call for a guy late last winter...he was dead set on a certain call I had posted...well between the time it was finished and when I sent it, about 4 weeks, something happened to it with some early humidity we got and the sound faded/warped and I just couldn't get it back to how I wanted without risking damage to the rails.  He said to send it anyway so he could hunt it with his dad.  He said he loved it, it called in 2 toms but they hung up, not the calls fault.  Nonetheless, it has bugged me since then *aah* and while he doesn't know it I just finished a new call that I am sending to him simply because the 1st call took a turn on me and I keep thinking about it.  While this is not the same scenario, it is directly related to customer service and for me that ranks equal to the sound quality in my calls.
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Offline MadYelper

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Re: Customer Service
« Reply #14 on: July 21, 2011, 06:38:39 PM »
True customer service is becoming a lost art! Good post!
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