Osage Roost

General Forum => General Discussion => Topic started by: Gitzit69 on April 27, 2010, 02:58:27 PM

Title: Need to vent
Post by: Gitzit69 on April 27, 2010, 02:58:27 PM

I've been ordering my slate and glass from the same supplier for 2 years. In the beginning my order was always at my door in 3-4 days. I received 3 orders in a row that had cracks in the slate and chipped edges on the glass last year. I contacted them and some heated emails later they said to send it back. After that all my orders arrived in 6-7 days. I placed an order with them on the 14th and when I sent emails on the 23rd and the 26th about my order both were unanswered. So today I called them up and they said that they were out of stock on half my order.
Now there shipping policy is,
All orders will be processed within three business days. In the event that an item is back ordered, we will contact you with an estimated delivery time.
Is it just me or is this bad business?
Now its time to place my order elsewhere.
Dave

Title: Re: Need to vent
Post by: Bulldogmikey on April 27, 2010, 03:23:16 PM

Time to go somewhere else. Stumpy is awesome, both in service and quality!

Mike

Title: Re: Need to vent
Post by: SS Custom Calls on April 27, 2010, 03:57:46 PM

 Never had a problem with Stumpy! Great product, and great service!

Al

Title: Re: Need to vent
Post by: Gitzit69 on April 27, 2010, 04:03:46 PM

Quote from: Bulldogmikey on April 27, 2010, 03:23:16 PM

Time to go somewhere else. Stumpy is awesome, both in service and quality!

Mike

Already contacted him. Now I just have to wait for the other guy to refund money.

Title: Re: Need to vent
Post by: Strut-N on April 27, 2010, 04:27:52 PM

Stumpy is the man.com